SMS Terms & Conditions 

Terms and Conditions — Customer SMS Notifications

Conrad Mortgage
Effective Date: Apr 30, 2026

These Terms & Conditions govern your use of the Conrad Mortgage website, website forms, SMS/text messaging program, and related communications. By using this website, submitting a form, contacting Conrad Mortgage, or opting in to receive SMS/text messages, you agree to these Terms & Conditions.

If you do not agree to these Terms & Conditions, do not use this website, submit information through this website, or opt in to receive SMS/text messages.

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1. Website and Service Information

Information on this website is provided for general informational purposes only. It is not a loan approval, pre-approval, offer of credit, or commitment to lend.

Loan programs, rates, terms, payments, and availability are subject to individual borrower qualification, credit approval, underwriting guidelines, property qualification, loan program requirements, market conditions, state licensing requirements, and applicable laws and regulations.

Information on this website may change without notice. Conrad Mortgage does not guarantee that all information is complete, current, or accurate at all times.

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2. Mortgage and Lending Disclosures

All loans are subject to credit approval. Interest rates are subject to change daily without notice. Rates shown, if any, are indicative of market conditions and individual qualifications and may vary based on lock period, loan type, credit score, loan purpose, loan-to-value ratio, property qualification, and other factors.

Products and services described may differ by geographic location, licensing, office, loan officer, borrower circumstances, property type, loan program, and applicable law. Not all products and services are available in all locations or to all applicants.

Conrad Mortgage is an Equal Housing Lender. Conrad Mortgage is not acting on behalf of or at the direction of HUD/FHA or the Federal Government. For licensing information, visit www.nmlsconsumeraccess.org.

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3. Use of Website

You agree to use this website only for lawful purposes. You agree not to use this website in a way that could damage, disable, interfere with, or impair the website or its functionality.

You may view and print information from this website for personal, informational, and non-commercial use only. Website materials may not be modified, reproduced, publicly displayed, distributed, or used for commercial purposes without prior written permission from Conrad Mortgage.

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4. No Professional Advice

The information on this website is general in nature and does not constitute legal, tax, accounting, financial, consulting, or other professional advice. Before making any decision or taking action, you should consult appropriate professional advisors.

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5. SMS/Text Messaging Program

Conrad Mortgage provides SMS/text messages to users who opt in through website forms, applications, contact forms, appointment requests, or other approved communication methods by providing a mobile phone number and selecting an optional, unchecked SMS consent checkbox.

SMS/text messages may include conversational, informational, transactional, and account-related communications related to:

• Loan application updates

• Loan status updates

• Document requests

• Appointment reminders and scheduling updates

• Customer support related to your request

• Mortgage-related service communications

SMS/text messages may be sent using automated technology or automated dialing systems.

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6. SMS Consent

By opting in, you consent to receive recurring SMS/text messages from Conrad Mortgage related to your inquiry, loan application, loan status, appointments, document requests, customer support, and related mortgage services.

Message frequency may vary, up to 15 messages per month, depending on your interaction with Conrad Mortgage and the status of your application or requested services.

Message and data rates may apply depending on your mobile carrier and mobile plan.

Reply STOP to opt out. Reply HELP for help.

Consent to receive SMS/text messages is not required as a condition of purchase, loan approval, obtaining credit, or receiving services from Conrad Mortgage
 

7. Message Frequency

Message frequency may vary, up to 15 messages per month.

Frequency may depend on your interaction with Conrad Mortgage, your loan status, appointment activity, document requests, and customer support communications.

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8. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and mobile plan.

You are responsible for any message, data, wireless, or carrier charges that may apply to SMS/text messages sent or received through your mobile device.

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9. Opt-Out Instructions

You may opt out of SMS/text messages at any time by replying STOP to any SMS/text message from Conrad Mortgage.

After replying STOP, you may receive a final confirmation message confirming that you have been unsubscribed. After that, you should no longer receive SMS/text messages from Conrad Mortgage unless you opt in again.

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10. Help Instructions and Support Contact

For help, reply HELP to any SMS/text message from Conrad Mortgage.

You may also contact Conrad Mortgage directly at:

Phone: (216) 777-4330
Email: lindsey@theconradteam.com
Office: 13593 Pearl Rd, Strongsville, Ohio 44136
Website: https://www.theconradteam.com

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11. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Delivery of SMS/text messages is subject to effective transmission by your mobile carrier and is not guaranteed.

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12. Eligibility and Age Requirement

You must be at least 18 years old to use this website, submit your information, or opt in to receive SMS/text messages from Conrad Mortgage.

If you are under 18, do not use this website, submit personal information, or opt in to SMS/text messages.

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13. Privacy Policy and Mobile Information Sharing

Please review our Privacy Policy to understand how Conrad Mortgage collects, uses, protects, and shares information, including SMS/text messaging opt-in data and consent records.

No mobile information, SMS consent data, or text messaging opt-in information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent information will not be shared with any third parties except vendors and service providers that support SMS message delivery, compliance, customer communications, or related business operations on behalf of Conrad Mortgage.

Conrad Mortgage does not sell mobile information, SMS consent records, or text messaging opt-in data.