Privacy Policy

Conrad Mortgage
Effective Date: Apr 30, 2026

Conrad Mortgage respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how we handle SMS/text messaging consent when you use our website, submit a form, contact us, apply for mortgage-related services, or otherwise communicate with us.

Conrad Mortgage is an Equal Housing Lender. Loan programs, rates, and availability are subject to individual qualifications, underwriting guidelines, property qualification, state licensing requirements, and applicable laws and regulations.

1. Information We Collect

We may collect nonpublic personal information and other information about you as needed to respond to your inquiry, provide mortgage-related information, process requests, support loan-related communications, and conduct our business.

Information we may collect includes:

• Name

• Phone number

• Email address

• Mailing address

• Property address or property-related information

• Loan inquiry details

• Loan application details

• Loan status information

• Document request information

• Appointment information

• Employment, income, asset, credit, and financial information, if provided as part of a mortgage-related inquiry or application

• Information you provide through website forms, applications, phone calls, emails, SMS/text messages, or other communications

• Information about your transactions with us or others, where applicable

• Information we receive from consumer reporting agencies, employers, service providers, or other parties as permitted or required by law

We may also collect website usage information through cookies, analytics tools, pixels, log files, and similar technologies. This may include browser type, device type, IP address, pages visited, referring website, time spent on pages, and general interaction data.

2. How We Collect Information

We may collect information from:

• Website forms you submit

• Mortgage inquiry forms

• Loan-related applications or documents

• Phone calls, emails, SMS/text messages, or other communications with us

• In-person or virtual meetings

• Consumer reporting agencies, where permitted

• Employers, financial institutions, or other parties used to verify information you provide, where applicable

• Service providers that support website, communication, compliance, or mortgage-related operations

• Cookies, analytics tools, and similar website technologies

3. How We Use Information

We may use the information we collect to:

• Respond to your inquiries

• Provide mortgage-related information requested by you

• Communicate about loan applications, loan status, document requests, appointment updates, and customer support

• Process, support, or evaluate mortgage-related requests or applications

• Verify information you provide, where applicable

• Schedule, confirm, update, or follow up on appointments

• Send service-related communications

• Improve our website, communications, and services

• Maintain business records

• Comply with federal, state, and local laws, regulations, licensing requirements, and legal obligations

• Protect the security, integrity, and lawful use of our website and systems

4. SMS/Text Messaging Communications

Users may opt in to receive SMS/text messages from Conrad Mortgage by submitting a website form, providing their mobile number, and selecting an optional, unchecked SMS consent checkbox.

SMS messages may include informational messages related to:

• Loan application updates

• Loan status updates

• Document requests

• Appointment updates

• Customer support related to the user’s request

Message frequency may vary, up to 15 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive SMS messages is not a condition of loan approval.

5. SMS Consent and Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with any third parties except vendors and service providers that support message delivery.

We do not sell mobile opt-in information, SMS consent records, or text messaging originator opt-in data.

6. How We Share Information

We do not sell personal information.

We may share information only as needed to:

• Respond to your inquiry or provide requested services

• Process, support, or service mortgage-related requests or applications

• Work with vendors and service providers who support our website, communications, compliance, document processing, customer support, or business operations

• Comply with applicable laws, regulations, licensing requirements, legal process, or government requests

• Protect our rights, security, users, business operations, or property

• Complete a transaction or service requested by you

Service providers are expected to use information only as necessary to provide services to us or on our behalf.

7. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, log files, and similar technologies to support website functionality, understand website activity, improve user experience, measure performance, and maintain security.

You may be able to adjust your browser settings to block or limit cookies. Some website features may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, transmission, communication method, or storage system can be guaranteed to be completely secure. You use the website and submit information at your own risk.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, support requested services, maintain business records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, applicable legal requirements, and business needs.

10. Your Choices and Rights

You may request to update, correct, or delete certain personal information by contacting Conrad Mortgage. We may need to retain certain information where required or permitted by law, regulation, licensing requirements, recordkeeping obligations, or legitimate business needs.

You may opt out of SMS/text messages at any time by replying STOP to any SMS message from Conrad Mortgage. For help, reply HELP or contact us using the information below.

You may also contact us to ask questions about privacy practices or how to limit certain information sharing.

11. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

12. Children’s Privacy

Our website and services are not intended for children under 18. You must be at least 18 years old to use this website, submit your information, or opt in to receive SMS messages from Conrad Mortgage. If you are under 18, do not use this website, submit personal information, or opt in to SMS messages.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the website after updates are posted means you accept the revised Privacy Policy.

14. Contact Information

For privacy questions, SMS help, or requests about your information, contact Conrad Mortgage:

Phone: (216) 777-4330
Email: lindsey@theconradteam.com
Office: 13593 Pearl Rd, Strongsville, Ohio 44136
Website: https://www.theconradteam.com

15. Additional Mortgage and Compliance Disclosures

The information provided on this website is for informational purposes only and is not an offer of credit, loan approval, pre-approval, or commitment to lend. Interest rates, products, and loan terms are subject to change without notice and may not be available at the time of loan application or loan lock-in. All loans are subject to borrower, builder, property, underwriting, and credit qualification. Cash reserves may be required.

Conrad Mortgage is not acting on behalf of or at the direction of HUD/FHA or the Federal Government. For licensing information, visit www.nmlsconsumeraccess.org.